That’s fantastic news!  But if I asked you to really think about it, what do you like about your current provider? Is it that they proactively maintain your network doing their utmost to ensure problems don’t occur in the first place? Or is it just that you feel they know you and your company, and that maybe you just don’t realise that there are IT support companies out there that offer more than just a ‘something breaks, I call them and they fix it’ service?  If you had to rate your current IT company with a score out of 10, what would it be?  If it’s 6 or less, then there is some level of doubt or reservations about your current supplier and it’s worth us having a call.

Sadly, we encounter this objection a lot when we talk to businesses.  Having someone who ‘helps’ with security compared to an award-winning IT support company who are constantly monitoring your systems and security are miles apart.  Is that person that helps proactively monitoring your systems, so issues are fixed without you even knowing about them?  When your IT does go down, how long is it down for?  Can you get hold of that person and have them on site if needed within an hour?  Are you down for days sometimes?  Businesses need to take IT growth and support seriously.  It shouldn’t be seen as an unnecessary expense, rather as an investment to help grow your business and allow you to sleep better at night.

We have never handled a transition from one IT Support company to us which has resulted in hours of downtime.  As much as every business runs their systems differently, they all conform to technology standards which means we can run smooth transitions with downtime counted in seconds or minutes, rather than hours.  We take the time to make sure we have all the information we need to migrate you to our support systems so we are not met with any hidden surprises.

Our standard office hours are 8:30 – 17:30 Monday to Friday and 10:00 – 13:00 on a Saturday. We do also offer 24/7 support every day apart from Christmas and New Years day as an option

We offer four different service levels, Small Business, Lite, Pro and Ultimate. 

The Small Business package includes proactive monitoring on up to 4 devices and unlimited access to our support systems with a guaranteed response time of 1 business day or less. 

The Lite package is the same as the small business package but is for more than 4 devices and with the guaranteed response time of 1 business day or less

The Pro package provides the same as Lite but with a guaranteed response time of 4 business hours or less

The Ultimate package provides the same as Pro but with a guaranteed response time of 1 business hour or less

The simple answer to this is yes!!  As soon as you join our managed services (service contracts) you are given the option to take out our Ultimate Security packages, which come in three tiers. 

The Lite tier enables Ransomware protection and hardening of security on your devices, above what usual antivirus has to offer. 

The Pro tier includes everything on the Lite, plus automatic shutdown of a device that has been detected to be under a ransomware attack, to stop it in its tracks; brute force attacks alerts; filtering of known malicious websites; all year round monitoring of the dark web against your company domain, and simulated phishing attacks to help train your staff. 

The Ultimate tier offers all of what is included in the Lite and Pro plus all year round monitoring of logins to business devices to spot hacking attempts, the option to block websites from your work devices, whether in the office or at home (social media for example), blocking of spam and malicious email messages and Cyber Security awareness training for your staff.