Frequently asked questions

We can design bespoke support, security and consultation services to suit your business, school or charity needs.  Call us on 01373 470170 so we can discuss how we can support you.

Yes! Our team are experts in both Mac and PC. We understand that both systems have varying strengths and weaknesses within certain types of business.

Your response time is defined within your Service Level Agreement with us and is guaranteed. When calling in, or emailing your ticket goes to the response team and these are usually solved by providing you with verbal or written instructions, sometimes using remote access to your computer. Response rates can vary depending on the complexity of the problem.

We cover an area from Bristol to Yeovil and have clients spread throughout Somerset, Wiltshire, BANES and Dorset.

Pricing depends on how many devices you wish to be covered under the support contract.  This will be discussed and agreed during the tendering process.  All of our pricing can be found on our pricing page.

Within 2 business days. If you do not currently have an IT support company supporting your business, then the process can take a couple of hours. If you do have an IT support company currently supporting your business, we will need all relevant details from them before we can start to support you. But don’t worry, we will liaise directly with your current IT support company to make the transition smooth.

Please tell us! We constantly ask for your feedback so that we can improve our services. We also offer guarantees on our work and services so you can feel confident that we are true to what we say.

Yes, if your support contract allows for this. If you are a new customer we will discuss your support requirements during the onboarding process. For existing clients please contact us if you wish to change your requirements.

In short, your entire network is supported! Printers, switches, firewalls, and of course PCs, laptops and Macs. Having identified the equipment covered by your support contract, we can proactively monitor, protect and update your systems, for optimal operation. Management of Office 365 is also covered.

We are a team of 6, and are steadily growing. Our team come from varying backgrounds, from Education and Supply Chain to Admin and Local Government.

No! We also offer training and consultation services, along with VOIP phone systems, Cyber Insurance, Broadband, Office 365 Migrations, Server installs and much more.

Yes, and we will be happy to act on your behalf should you wish us to.

We can if you purchase a security package or product license through us instead

We only offer support to Businesses, Schools and Charities